However by that point I've already made the phone calls to ask other people to come for a bit of backup. smile
We don't, however the other day i found out that calling the girls upstairs and asking for a 'red pen' means "come down stairs, there's a cute guy you need to check out!"
I like the red pen idea!! lol
We did have a code word for potential shop lifter but only a few of the staff actually remembered it, so if you paged say "Ethel to aisle three" the manager would get pissy because he thinks you're stuffing around on the intercom <img src='http://www.huggies.com.au/forum/public/style_emoticons/<#EMO_DIR#>/dry.gif' class='bbc_emoticon' alt='<_<' />
yep! Just occasionally it gets intimidating. I sometimes wish that the company would hire a man or two, as much as i hate to say it, when a man is around a client is less likely to get aggressive.
I would think not having any males present at any given time in such a job could be a legitimate OH&S concern? The fact is, if you have concerns for your safety they should be addressed. One place I worked used to consistently have women-only staff in positions of authority and as the predominate workers under them for night shifts. I couldn't tell you how many times we had abusive customers that were, more often than not, under the influence of either drugs or alcohol. It took over a year and a couple of incidents to get a security guard employed, but by that time I'd stopped working there.