It's been a long road to get here. There has literally been months of work put into the new forum – planning, development, design, coding, testing and data manipulation.
To get the old forum posts and other information into the new forum required hours of number-crunching, even on our fast servers.
* over 2,500,000 posted replies, in
* over 250,000 topic threads, from
* hundreds of thousands of members
Not only does the new forum look different, it also has a different set of features and functionality. Some features and functionality didn't make the cut when we planned the new forum. We're looking at this change as a fresh start and an opportunity to remove less used features. We are doing this to make things simpler, and hopefully more pleasant for everyone to use. The side benefit is that by focusing on the features that matter the most we can make them better and better over time without wasting time on the stuff that was rarely or never used.
We are sure that some people will miss certain things, and in some cases we already have plans to return features to the new forum which we hadn't originally planned to include. When we do that, we will do it in a thoughtful way. We'll look carefully at how things should work, rather than just slap the old onto the new. We also already have plans to continue improving some areas – like the new private messaging system – but we aren't quite ready to show you them yet.
I can let you in on a little secret though, part of the reason we have refreshed the forum has been to help us build a mobile friendly version. Work is already under way to bring you Huggies forum on the go! That means that you won't be chained to your computers to check for replies and new topics anymore. We are hoping to launch the mobile version of the forum by the end of July.
This new forum allows us to more easily develop new features like this, including features that better integrate with the rest of the Huggies website. We will also be able to respond to problems much faster than we previously could. Not a lot of this will be apparent straight away, but we consider it an important investment in the future of the community that exists here.
We want to thank all the volunteer beta testers who lent us their time to test the forum and provided feedback. Your understanding of the community here on the Huggies website and your valuable input was appreciated and well utilised. It was great to have you "in the room" in the final stages of the project and it's an approach that we are encouraged to use again in the future.
Don't be sad if you think we messed something up. We have been as careful as possible to keep all your words, thoughts, ideas and sharing in good shape. So if something has gone wrong, we want to know about it - firstname.lastname@example.org. If something has wrecked your posts then it's likely it has happened elsewhere, and once we know about it we can probably fix it for everyone in one go.
We really hope you enjoy the new forum,
The Huggies website team