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Huggies Forum: Frequently Asked Questions

General Forum Information

Private Messaging

Report Function

Moderation Process

Contact a Moderator Function

Dispute Management Contact Form

Public Forum Safety Tips


General Forum Information

1. What is the Huggies Forum?
2. How do the forums work?
3. What is a 'topic'?
4. What is a 'post'?
5. What does the information on the forum home page mean?
6. How do I read posts and topics in the public forum?
7. How do I get started posting?
8. How do I post a new message?
9. How do I reply to a post in the public forum?
10. What other functions are available when creating or replying to a post?
11. How do I keep track of my posts and the replies? Is there an email tracking option?
12. How do I choose a forum username?
13. What is a signature?
14. Is there a limit to signature size?
15. Can I include an image in my signature?
16. Do I have to accept cookies?
17. Why is a post's subject so important?
18. Can I start my own forum?
19. Can I start my own topics?
20. What is a 'pinned' or 'sticky' post?
21. Can I search the forums?
21. Is there a spellchecker?
23. Can I include HTML links in my post?
24. Can I change my username?
25. Can I cancel my own membership and what happens when I do this?

01. What is the Huggies Forum?
The Huggies Forum is an online discussion forum. Huggies Mum to Be and Baby Club members can use the forums to post and read messages about topics that interest them concerning pregnancy, babies and parenting.

02. How do the forums work?
 The Huggies Forum is made up of a number of forum groups. Each forum group has a name, for example 'Pregnancy & Birth' and contains several forums such as 'Planning for Pregnancy'. The forum groups and forums are set-up by the Huggies Forum team. Within the forums, you can create 'topics' for discussion. Other members can read through topics and 'post' their own replies.

03. What is a 'topic'?
 A topic is a subject for discussion within a forum, for example ‘Coping with Morning Sickness’. There can be many topics in a forum. Within each topic, members can read and post their own replies. Or members can start their own new topics to start a new discussion. It is important that the subject of a topic is clear and descriptive. This will help members understand what a particular topic is about.

04. What is a 'post'?
A post is a message which has been submitted to a topic. If you post to the forum it is a public forum and can be read by other members and the general public.

05. What does the information on the forum home page mean?
 The Huggies Forum homepage provides you with a menu of the main forum groups (eg Your Baby) and highlights some topics that have recently had replies. You can find links to our Frequently Asked Questions, Terms and Conditions and the latest hot topics on the forum.

06. How do I read posts and topics in the public forum?
 The first step is to click on a forum. This will take you to the discussion area for that forum and will display all of the topics within that forum. By clicking on a topic you can then read through the posts which have been submitted by other members.

07. How do I get started posting?
 Sign in to the Huggies site or if you are not already a member join as a Huggies Mum to Be or Huggies Baby Club member. This will provide you with access to the full forum and many other exclusive benefits as well.

08. How do I post a new message?
 To post a new message you first need to be logged in. You can post a new message by clicking on the 'New Post' button which appears at the top of every page. You can then proceed to type your new message and submit it to the forums.

09. How do I reply to a post in the public forum?
To reply to an existing topic, simply select the topic that you wish to reply to and click on the �reply� button. You will then see a box where you can type in your message.

10. What other functions are available when creating or replying to a post?
You will notice a few other buttons that you may find useful:
Quote � this copies the text from the post that you are replying to and includes it in your post.
Cancel � this cancels your reply and no message is posted.
Preview � this allows you to see how your post will look before you submit to the forum.
Submit � this is the final process when posting a message to the forum.
Help with formatting your post � this gives you guidelines so that you can include bold text, italics etc.
Emotions � you can add these to your posts. They can help to convey the tone of your message.
Edit � You can return at any stage and edit your own posts.

11. How do I keep track of my posts and the replies? Is there an email tracking option?
When you start a new post or reply to a post you have the option of ticking the box which will enable you to receive an email notification when replies are made to this topic. This can be turned off by editing your post and removing the tick. The threads you have subscribed to are then listed under My Threads in the My Forum Details green box. The My Posts option in this area also lists all of the posts that you have made to date.

12. How do I choose a forum username?
 You can select your own personal username. This is a name that other members can identify you by and is able to be viewed by the public. It should not contain your email address or personal contact information.

13. What is a signature?
 Signatures follow after each of your posts. An example may be “Mum of 3 from NSW.” It is not essential to have a signature.

14. Is there a limit to signature size?
 We ask that you keep your signatures relatively small. As a rule, please do not exceed 50 characters.

15. Can I include an image in my signature?
 Images are permitted in the signature area and should be no larger then 580 pixels wide and 120 pixels high. This assists with page formatting and page loading times. If you do choose to include an image, please keep in mind the public nature of the forum, whereby the forum content can be accessed by members as well as the general public. We do not recommend that you include personal photographs in your signature. Please also choose a signature that is in keeping with the tone of a parenting site.

16. Do I have to accept cookies?
 Yes. Cookies are used to track which posts you have read for your current session. Without accepting cookies some functions of the Huggies Forum will not work properly.

17. Why is a post's subject so important?
 The first post of a given topic establishes the subject by which all subsequent replies will be known. Make it as descriptive and as specific as possible without being too long.

18. Can I start my own forum?
 No. Forums can only be started by the Huggies Moderators. If you have a suggestion for a new forum, please use the Contact A Moderator function to let us know.

19. Can I start my own topics?
 Yes. You can start topics and other members can reply to your topic by posting their messages. Simply click on the relevant topic to your post, and then click on 'New Post' just under the search bar.

20. What is a 'pinned' or 'sticky' post?
 A pinned post is similar to any other post, with the exception that it has been assigned a higher priority. It can be displayed at the top of its category and it might contain an important topic or an announcement. A pinned post can only be made by the Huggies Forum team.

21. Can I search the forums?
 Yes, simply type your search terms into the search box that appears above each forum post, and click the search button.

22. Is there a spellchecker?
 No. There are however spell check functions available through your browser, which you can activate. Alternatively you can cut and paste into a word processing program to check your spelling, and then re-paste it back to the forum.

23. Can I include HTML links in my post?
 Yes. Simply use the following code in your message and replace the LINK NAME and LINK ADDRESS with your information: [url=http://LINK ADDRESS]LINK NAME[/url]. Use the “Need help to format your post” option at the bottom of your post for more information.

24. Can I change my username?
 To make a change to your username select Update Details and type in your new username. Remember that this name is public and can be seen by visitors to the site.

25. Can I cancel my own membership and what happens when I do this?
 Our Baby Club members have the option of canceling their own membership at any time. This can be done by selecting Update Details, in the My Forum Details green box, and then selecting �Cancel my membership now� at the bottom of the page.
When this option is selected, your email address and associated details will be removed from our customer database. Your username will be changed to �No Longer A Member�, making your posts anonymous; however the content of your posts will remain on the system. Please do not submit any posts to the forum that you do not wish to remain permanently on the site.
Once cancelled your membership cannot be reinstated, however you do have the option of starting afresh and rejoining the Huggies Baby Club at anytime in the future.

Private Messaging


01. What is a Private Message?
02. Why would I use the PM system?
03. How do I access the Private Message option?
04. How can I stop receiving Private messages?
05. How will I know if someone has sent me a message?
06. How do I manage my messages?

01. What is a Private Message?
A private message is simply a note that you can send to another member via the Huggies website that can only be viewed by that particular member.

02. Why would I use the PM system?
 We recommend using the PM area to share your contact information with trusted members, rather than through the public forum. It can also be used to share other private or personal details on a one on one basis. The PM area is also governed by the Huggies Terms and Conditions.Care is still needed when sharing personal details in this area.

03. How do I access the Private Message option?
 You will need to be a Huggies Club member and be signed into the Huggies site. Then simply choose the member that you would like to send your message to and click on their username or the �msg user� button in the bottom right hand corner of the post. Follow the steps.

04. How can I stop receiving Private Messages?
 You can prevent certain members from sending you messages by adding them to your �block list�. To do this, simply select the message or user, and click the 'Block this User' button.

05. How will I know if someone has sent me a message?
You will be alerted to having a new private message by a note at the top of the forum and a small window will pop up in the bottom right hand corner of your browser window.

06. How do I manage my messages?
You can manage your Private Messages (PM) by creating separate folders to store your messages from your online friends and/or deleting messages you no longer wish to keep.


Report Function

01. How do I use the Report function?
02. Why would I use the Report function?
03. Is the Report function confidential?

01. How do I use the Report function?
Select the �Report� option at the bottom of every post, follow the prompts and the details of the post will be sent to the moderators. You also have the option of including a comment, although you do not need to.

02. Why would I use the Report function?
We encourage all of our members to use the Report function if they ever feel the forum rules have been breached, or if they are concerned about the content of a post or the behaviour of a member. It is impossible for the moderators to read every post so we appreciate the assistance of our members in bringing anything of concern (no matter how small) to our attention.

03. Is the Report function confidential?
When you use the Report function the moderators are alerted to your username and email address, but this is never shared with other members.

Moderation Process

01. Why is the Huggies forum moderated?
02. What happens if a member breaches the forum rules?
03. If my membership is suspended is it a permanent suspension?
04. Can I contact the site Moderators and how do I do this?

01. Why is the Huggies forum Moderated?
It is important to us that the Huggies Forum is a moderated one as we aim to provide a safe and friendly site for our members to discuss the parenting journey and engage in friendly chat. The site Moderators may edit, remove of restructure the information on the forum in line with the terms and conditions of the site. They may also assist with any forum enquiries you may have.

02. What happens if a member breaches the forum rules?
If a post contravenes the rules, it may be edited or removed and a reminder of the forum rules will be posted in the public area. Members who contravene the rules will also be contacted and given an �official notification�. Two �official notifications� will be given and upon the third breach memberships will be automatically suspended. The moderator�s also have the ability to suspend accounts immediately.

03. If my membership is suspended, is it a permanent suspension?
Yes. When memberships are suspended it will be a permanent suspension. The appropriate channels will however be available for the matter to be discussed with the forum team.

04. Can I contact the site Moderators and how do I do this?
For general enquiries or to let us know your ideas for the forum please use the Contact A Moderator function. To Report any posts of concern on the forum please use the Report function. If you have an enquiry for Huggies management please contact our Customer Advisory Service. For complaints about our moderation procedures, please use the Dispute Management Contact Form.

Contact A Moderator Function

01. How do I contact the moderator?
02. Why would I contact the moderator?
03. What does the moderator do?

01. How do I contact the moderator?
Select the option in the menu on the left hand side of the page and follow the prompts.

02. Why would I contact the moderator?
We always welcome feedback from our members, along with suggestions for improvements to the Huggies forum. It can also be used if you have a query about your membership or the moderation of the site.

03. What does the moderator do?
The Huggies Forum moderators ensure that the forum terms and conditions are adhered to by members and assist members with any forum enquiries they may have.

Dispute Management Contact Form

01. When would I use this form?
02. How do I use this form?

01. When would I use this form?
If you have an unresolved issue with the Huggies Moderators, regarding our moderation procedures your complaints can be lodged via this form. The Huggies site administrators will then have the final say on any unresolved issues.

02. How do I use this form?
Select �Dispute Management� from the left menu and follow the prompts.

Public Forum Safety Tips

01. What is a public forum?
02. Do you have any tips for posting on a public forum?
03. What should I do if I am concerned by a post?
04. What should I do if I think a post is unlawful?

01. What is a public forum?
The Huggies Forum is a public forum. Any information or images posted on our Forum can be accessed by both our Baby Club members and the general public. For example, search engines may list any content posted on our Forum. The content of your posts including images may be copied and saved by our members or the general public.

02. Do you have any tips for posting on a public forum?
We do not recommend that you post any personal information or images in your messages. Care is also required in the Private Message area. For your information, Netalert provides some additional tips for posting on a public forum. Any personal details submitted on the Huggies website during the registration or update your details process are completely separate to public forum postings. Your personal details are never made public or shared in any way. This information is managed in accordance with our Privacy Policy.

03. What should I do if I am concerned by a post?
From time to time, you may come across posts which contravene our Forum rules. In this instance, we encourage all members to contact the Huggies Moderators immediately via the Report function at the bottom of every post.

04. What should I do if I think a post is unlawful?
In the regrettable event that you come across any messages which not only breach our Forum rules, but may also be unlawful, we recommend again that you contact the Huggies Moderator immediately via the Report function at the bottom of every post. We will then take prompt action and contact the appropriate authorities as necessary.