Hoax Email Alert
The Huggies® Team has been informed that some Huggies® Club members have recently received an email with an offer of a chance to win Huggies® nappies for a year.
Whilst the email may appear to be from Huggies®, this is not an authentic email and was not sent or authorised by Huggies®. An example of how the email may appear is shown below.
We are very concerned that this negative experience has been associated with our Huggies® nappies and apologize for any inconvenience this may cause for any of our members.
What actions is the Huggies® Team taking?
We are conducting a thorough investigation of this incident and how it occurred, in order to ensure your email data security on an ongoing basis. We are also implementing additional security precautions on this Site and Huggies® Forum pages.
How does this affect you?
We understand that a small portion of our membership has received this hoax email communication. The party that sent this email may continue to attempt to send emails to other Huggies® Club members.
The email communication may ask you to complete a survey, or try to convince you to provide personal information such as SMS details or other passwords. Please do not open or respond to this email.
Please be assured that we at Huggies® do not ask you to disclose sensitive personal information in this manner. We do not collect members’ credit card or financial information through this website, and we do not sell or rent our member list.
If you happen to open the hoax email, please do not provide any details requested (including any personal or financial information), nor click on any links in the email.
How do I avoid unsolicited email in the future?
Your email service provider should have a ‘Junk mail’ filter (or the like) which should reduce the amount of unsolicited mail you receive.
You may still receive some unsolicited mail. As a general rule, prior to opening an email you should always look carefully at whether:
- there are any spelling mistakes in the title or sender email address;
- the email provides an offer ‘too good to be true’; or
- the email otherwise is sent from an email address or sender you do not recognise.
If any of the above apply, the email may be a hoax, and we advise you against opening the email.
Again, we sincerely apologize for any inconvenience this may cause for any of our members. Should you receive any such hoax emails, please contact Huggies Consumer Advisory Service on 1800 028 334 (Australia) 0800 733 703 (New Zealand).
Examples of Hoax emails