Contact Us

At Huggies we always welcome your feedback and comments and take them on board as we develop our family of Huggies brands. Our Consumer Engagement Team is available to answer your queries or concerns either by phone or email; alternatively you can leave us a quick note on our feedback only page.

Before you pick up the phone or email us, take a look at our Frequently Asked Questions, you may find the answer you’re looking for right there.

Contact Us By Phone

Our Huggies Consumer Engagement Team team are available from 8AM – 4PM Australian EST, Monday to Friday, excluding Public Holidays.

To get in touch via phone please call 1800 028 334
Calls to “1800” numbers from landlines are free. Calls from mobiles may be timed and charged at a higher rate. If in doubt, please check with your operator.

From time-to-time you may experience a short delay in being connected to one of our Huggies Consumer Engagement Consultants. Your feedback is important to us and we appreciate your patience, and thank you for taking the time to contact us with your compliments or any concerns. If you would prefer not to wait, you can reach out directly to us via email. See details below.

Contact us by Email

Products – For all product related enquiries please provide the barcode of your product, product name and your best contact details so we can look into your feedback and assist you best.

Promotions – If you are experiencing any difficulty completing a promotion form or unable to sign into your Huggies Club account, please provide a screen shot of your error message and your registered Huggies Club email address so we can assist with troubleshooting.

Huggies Club Membership – Got a question about your Huggies Club membership? So we can assist you best, please provide the email you joined with, and your best contact details so we can assist you further.

Anonymous Comments – We welcome you to leave an anonymous comment or feedback relating to our products or service. Please note, as your comment is anonymous you will not receive a response from us.

Cancel Your Account

To cancel your account, sign in to your Huggies account, go to “update details” and click “Cancel my Huggies Club Membership.”