DO NOT let the 'microsoft' people into your computer. My husband, who is an computer technician/it geek (lol) just spent a whole day and night fixing and getting rid of a whole lot of virusus that the 'microsoft' poeple put on a friends computer. They ask you to turn the computer on so you can follow their prompts- but as soon as you do, they do something called remote hacking where they can acess your computer and all your files from a differnet site. They then put virusus on there and basically wreck havok with your computer. They could possibly be doing it to access important information about you as well.... Luckily when I was called by the same people, I let them know that becuase my husband was an IT specialist, I didn't need their help as he could sort out the problem for me... And they hung up!!